Last updated: September 28, 2026
This policy explains how Unlimited Controls and Instrumentation, Inc., trading as SolenoidValvesMart, processes and ships orders. By placing an order you agree to the terms below.
Order processing
All orders for valve assemblies (coil and valve) are made to customers specifications with a standard lead time of 4-5 weeks after payment is confirmed. Orders are reviewed for accuracy before dispatch, and we may contact you if we need to confirm technical or delivery details. Processing times are estimates and may vary during peak periods.
Shipping methods and carriers
We ship using established parcel and freight carriers, including Ground, Overnight, and Truck Freight services. The available methods depend on the size and weight of the products, your location, and the service level selected. The carrier and service for your order are confirmed at checkout or on your order confirmation.
Shipping rates
Shipping charges are calculated at checkout based on destination, weight, dimensions, and the selected method. Freight and oversized shipments may be quoted separately. Any applicable charges are shown before you complete your order.
Delivery estimates
Delivery time frames are estimates provided by the carrier and begin once an order has shipped, not when it is placed. We are not able to guarantee delivery dates, as transit times depend on the carrier and factors outside our control.
Freight and oversized shipments
Larger drives and bulk orders may ship by freight (LTL) rather than parcel. Freight deliveries may require a delivery appointment, and additional services such as a liftgate or inside delivery may be available at extra cost. You are responsible for ensuring the delivery location can receive a freight shipment and for arranging suitable handling equipment at your site.
Order tracking
When your order ships, we will send tracking information to the email address on your order, where the carrier provides it. Please allow time for the first tracking scan to appear.
Shipping destinations and restrictions
We only ship within USA, Puerto Rico, and Canada.
Customer is responsible for import fee and applicable taxes
Inspecting your shipment
Please inspect all packaging and products at the time of delivery. If there is visible damage, note it on the carrier's delivery receipt before signing, and contact us with photos as soon as possible. Reporting damage promptly helps us resolve carrier claims. See our Refund and Return Policy for the reporting window.
Delays
Delivery may be delayed by carrier issues, customs, weather, or other events beyond our control. We will assist with carrier follow up where we can, but we are not liable for delays caused by the carrier or other factors outside our reasonable control.
Incorrect or incomplete addresses
Please make sure your shipping address is complete and accurate. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. Address corrections or reshipments may incur additional charges.
Failed, refused, or undeliverable shipments
If a shipment is refused or returned to us as undeliverable, we will contact you to arrange reshipment, which may incur additional shipping charges, or to process a return under our Refund and Return Policy, where the item is eligible.
Contact us
For any shipping or delivery question, contact us at svsales@solenoidvalvesmart.com.